Shipping, Returns & Exchanges

We want you to be extremely satisfied with your Thrive Workwear purchase. If something does not work out, we make the return or exchange process as easy as possible.

***START A RETURN***

Shipping

Shipping is calculated at checkout based on your order and delivery location.

Orders typically ship within 1–3 business days. Once your order ships, tracking information will be sent to the email address used at checkout.

Expedited shipping orders must be placed by 11:00 AM Mountain Time to have the best chance of shipping the same business day. Expedited orders placed after 11:00 AM, on weekends, or on holidays may ship the next business day.

Please note that choosing an expedited shipping method affects transit speed after the order ships. It does not guarantee same-day fulfillment.

Returns & Exchanges

Eligible products may be returned for an exchange, store credit, or refund within 60 days of purchase.

To qualify for a return or exchange, products must be in original new condition: unused, unworn, unwashed, and returned with all tags intact.

We offer prepaid return labels for eligible domestic returns, so your return shipping is free when using our approved return process.

Exchanges

We offer free exchanges on eligible items. Let us know why the product did not work out and we will help get you set up with an exchange.

Please note that inventory can move quickly, and exchanges are only available for items currently in stock. If the requested exchange item is unavailable, you may choose one of the available refund options.

Refunds

Refunds may be issued to the original form of payment.

Please note that refunds do not include any original shipping costs paid at checkout, if applicable.

Once your return is received at our warehouse, we typically process exchanges, credits, or refunds within 3–5 business days. After a refund is issued, it may take an additional 2–3 business days for funds to appear in your account, depending on your bank or payment provider.

How to Start a Return or Exchange

  1. Visit our returns page.

  2. Enter your order number and email address, then click Start a Return.

  3. Check your inbox for your return email. This email will include instructions for selecting the items you want to return or exchange, printing your return label, and packing your items.

  4. Once your return is approved, you will receive an email with your prepaid USPS return label. Return and exchange requests are generally approved within 1 business day of submission.

  5. Print the label and place it on the resealed package with your item. Please include your packing slip with a note explaining whether you prefer an exchange, credit, or refund, along with the reason for the return.

  6. Once we receive your return, we will process your exchange, credit, or refund within 3–5 business days.

You may also email us at info@thriveworkwear.com with your return or exchange request, and we will be happy to help process a return label for you.

International Orders

Exchange policies do not apply to international purchases. All international purchases are final.

If you wish to return international merchandise for review, the cost of return shipping is your responsibility. Thrive Workwear reserves the right to inspect and determine whether returned merchandise qualifies for refund or exchange upon receipt.

Important Return Conditions

Please follow our return process or contact us before sending any item back. Sending a return without notifying us first may delay processing.

Thrive Workwear is not responsible for any return packages shipped without our provided prepaid return label.

We reserve the right to inspect all returned merchandise to determine whether it qualifies for exchange, credit, or refund.

We reserve the right to apply a 20% restocking fee if additional processing is required to return the merchandise to sellable condition.

Returns received with pet hair, debris, stains, dirt, foreign odors including smoke, signs of wear, or any other condition that prevents resale will be disqualified from exchange or refund and returned to the customer at the customer’s expense.