WARRANTY & RETURN POLICY
We want you extremely satisfied with your Thrive Workwear purchase. If for any reason you need to return for exchange or refund, our Easy Product Returns offer pre-paid return labels, so your return shipping is always free! Product must be in its original NEW condition, UNUSED, UNWORN and UNWASHED with tags intact. Please get it back to us within 60 days to receive an exchange, credit or refund.
Exchanges: We offer free exchanges, so let us know why the product didn't work out and we will get you set up for an exchange. Please note that items may go out of stock quickly and exchanges are only available for in-stock items. As a result, we may not be able to make all requested exchanges. If this is the case you will be able to choose one of our two refund options.
Refunds:
1. A refund to the original form of payment
Please note: refunds do not include any shipping costs paid on your original order (if applicable).
To start a return/exchange:
1. Please visit our returns page: www.thriveworkwear.com/returns
2. Enter your order number and email address and click "Start a Return"
3. Check your inbox for your return email, you'll find instructions for selecting the items you want to return or exchange, printing your return label, packing your items.
4. Once your return is approved you will receive an e-mail with your prepaid USPS return label. We generally approve return/exchanges within 1 business day of them being submitted.
5. Print the label and place it on the resealed package with the item. Include your packing slip with a note of your preference of exchange or refund and reason.
6. Once we receive your order, we will process your exchange, credit, or refund within 3-5 business days of receiving at our warehouse. Please note that it takes 2-3 business days for the funds to appear back in your bank account from time of a refund notification.
You can also send us an email to info@thriveworkwear.com with your return/exchange request and we will be happy to process a return label for you!
**Please note that exchange policies DO NOT apply to international purchases. All international purchases are final. If you wish to return merchandise for an exchange or refund, the cost of returning will be your responsibility. We reserve the right to inspect and determine returned merchandise qualifications upon receipt.
**Please follow our return process or contact us before sending back your return. Sending a return without notifying us will cause delays in processing. Thrive Workwear is not responsible for any return packages that are shipped without our provided pre-paid return label.**
**We reserve the right to perform an inspection of any returned merchandise to determine whether the returned merchandise qualifies as acceptable for product exchange and/or refund. We reserve the right to apply a 20% restocking charge if any additional processing is required to deem the merchandise as restockable.
**Returns that are received with pet hair, debris, stains, dirt, foreign odors including smoke, etc will automatically be disqualified from any exchange or refund and will be returned to the customer at their expense.
